Koala Kloud Shipping Policy

US Shipment processing time

All orders are processed within 3 business days. 

 

Packages do not ship on weekends or holidays. If we experience a high volume of orders and need to delay your shipment, you will be notified via the email provided at checkout and given a 10% discount code on your next order.

 

US Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

 

 

* Some locations are not eligible for Expedited shipment and Standard estimated delivery time may increase. You will be notified at checkout on specific delivery times.

 

US Shipment confirmation and order tracking

Once your order is shipped, you will receive a confirmation including your tracking number through the email provided at checkout.

 

Damages

Koala Kloud LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

 

Customs, duties, and taxes

Koala Kloud LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

International Shipping Policy

We offer worldwide shipping. Shipping charges for your international order will be calculated and displayed at checkout.

 

Return Policy

Love Koala Kloud or your money back!

We stand behind our products. If for any reason you are not completely satisfied with your Koala Kloud purchase, we offer a full refund less shipping.

Send us an email to info@koalakloud.com.
We'll process your return and refund within 7 days of receiving the item.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you.

100% SATISFACTION GUARANTEE!

 

Access our Return Policy here.